(We recommend you insure the item in transit). We offer a full refund minus our shipping costs (including our cost of free shipping if applicable) It is the purchaser’s responsibility to organise the return promptly to the company in the condition it was received, using the original packaging and with a copy of the sales receipt. If you want to return an item please make contact for a returns authorisation. If the purchaser wishes to return the goods for any other reason, then there will be a re-stocking fee of 10% of the original sale value & return carriage must be paid by the purchaser, there are no exceptions to these rules. The 48hr mail order returns period offered is with regard to either a problem with the guitar upon receipt, IE, the goods appear to have a defect that was not outlined in the sale listing or clearly not sold as advertised. Customers who buy goods in the RGG showroom can fully evaluate them prior to making the payment, and as such do not have this return and refund option available to them. We operate a 48hr approval period for on-line mail order purchases only. If you are outside Europe and are interested in any of our guitars or amps please contact us for a special shipping quote. We rarely ship amps internationally, due to potential breakage, unless this is agreed separately. Note: All amps are preferably UK shipping or collection only. We always package them to the highest possible standard. So you can check your shipping status anytime. All guitars and amps will be shipped insured and tracked. Our shipping policy is simple: We ship Guitars, Amps and Accessories to the UK, Europe & ROW. We’ve been shipping items to the UK and abroad for many years without any issues, as we always use the best and most reliable shipping companies. If paying by cheque, or collecting in person, please contact us on 07932 074096 to arrange. Very important: If paying by PayPal, please note that we will only ship to confirmed Paypal addresses! Please double check your address is confirmed with Paypal!įeel free to drop us an email for our bank details for SWIFT/BACS transfers and for any international shipping costs. Payment can be done via PayPal, bank transfer, cheque or cash on collection!
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